FAQs
How can you offer such low prices?
How does the hosting set up process work?
Is there a minimum contract period?
What types of payment do you accept?
Do you have a money-back guarantee?
Do you offer telephone support?
Do you support SSL?
Will the actions of other hosting customers make my website slow or unresponsive?
How do I point my domain name to your server?
Can you host my domain name?
How do I register a domain name?
What settings do I need to send email via my Lasso account?
Do you provide backups?
Where are your servers housed?
What version of Lasso are you running?
Do you offer usage statistics?
Can I download access log files?
Can I use Lasso file uploads?
How can you offer such low prices?
Cheap Lasso Hosting is provided as a service to the Lasso Community. The hosting fees only cover our costs. This service is not for everyone. We assume that you possess a good knowledge of the Lasso 8 Site Admin. If you're quite happy to debug your own code and setup your own accounts in the Lasso Site Admin, please feel free to use this service. If however, you require more dedicated support, you may want to consider ordering a more standard Lasso Hosting package. Please see Omnipliot's website for Hosting Providers.
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Cheap Lasso Hosting is provided as a service to the Lasso Community. The hosting fees only cover our costs. This service is not for everyone. We assume that you possess a good knowledge of the Lasso 8 Site Admin. If you're quite happy to debug your own code and setup your own accounts in the Lasso Site Admin, please feel free to use this service. If however, you require more dedicated support, you may want to consider ordering a more standard Lasso Hosting package. Please see Omnipliot's website for Hosting Providers.
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How does the hosting set up process work?
Once you fill in the order form on our website, you will be taken to the PayPal website to log in to your account. This is set up to automatically request a monthly subscription from your account. Once payment is completed, you will be redirected back to CheapLassoHosting.com. You will receive an order confirmation email from CheapLassoHosting. Your account will be ready within 12 hours maximum (usually much faster).
You may also specify a domain name which you can point at your account in the domain name field on the order form. This domain will be configured in your account's Virtual Host. See FAQ on How to Point Domains.
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Once you fill in the order form on our website, you will be taken to the PayPal website to log in to your account. This is set up to automatically request a monthly subscription from your account. Once payment is completed, you will be redirected back to CheapLassoHosting.com. You will receive an order confirmation email from CheapLassoHosting. Your account will be ready within 12 hours maximum (usually much faster).
You may also specify a domain name which you can point at your account in the domain name field on the order form. This domain will be configured in your account's Virtual Host. See FAQ on How to Point Domains.
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Is there a minimum contract period?
No, there is not a minimum contract period. Our packages may be purchased on a month-to-month basis.
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No, there is not a minimum contract period. Our packages may be purchased on a month-to-month basis.
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What types of payment do you accept?
We accept payments through PayPal. You must have a PayPal account to set up monthly payment subscriptions.
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We accept payments through PayPal. You must have a PayPal account to set up monthly payment subscriptions.
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Do you have a money-back guarantee?
Yes, we have a 30 day money back satisfaction guarantee on all plans except for SSL enabled plans. If you are not satisfied with our service, contact us for a complete and prompt refund. Your account must be in good standing and must not have been terminated for violation of our Terms of Services to receive a refund.
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Yes, we have a 30 day money back satisfaction guarantee on all plans except for SSL enabled plans. If you are not satisfied with our service, contact us for a complete and prompt refund. Your account must be in good standing and must not have been terminated for violation of our Terms of Services to receive a refund.
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Do you offer telephone support?
We do not offer telephone support for one simple reason: cost. If we offered phone support we would not be able to offer hosting prices at such a low cost.
We do, however, offer free email support with a quick response time. We will also be consistently adding more info to our FAQs as new email queries come in.
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We do not offer telephone support for one simple reason: cost. If we offered phone support we would not be able to offer hosting prices at such a low cost.
We do, however, offer free email support with a quick response time. We will also be consistently adding more info to our FAQs as new email queries come in.
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Do you offer SSL?
Yes, starting November 2007 we are offering SSL-enabled hosting plans! Read more here.
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Yes, starting November 2007 we are offering SSL-enabled hosting plans! Read more here.
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Will the actions of other hosting customers make my website slow or unresponsive?
The hardware and software we use is specifically designed to provide guaranteed levels of service to each hosting account we sell - based on the resources it pays for. This ensures the resources that you pay for are the minimum that you receive.
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The hardware and software we use is specifically designed to provide guaranteed levels of service to each hosting account we sell - based on the resources it pays for. This ensures the resources that you pay for are the minimum that you receive.
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How do I point my domain name to your server?
Firstly, you will need to refer to your Registrar's procedures in changing DNS records.
Firstly, you will need to refer to your Registrar's procedures in changing DNS records.
To point to our servers, you need to set www.yourdomain.com as an 'A' record for the server IP address. The IP to point to depends on whether your account is Lasso Pro 8.1, in which case the IP is 193.189.141.53, or if it is Lasso Pro 8.5 then the IP address will be 193.189.141.172
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Can you host my domain name?
You can either use your own registrar such as Register.com or we can host your domain for you. Please contact us if you need assistance.
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You can either use your own registrar such as Register.com or we can host your domain for you. Please contact us if you need assistance.
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How do I register a domain name?
We recommend using a Registar company such as GoDaddy.com, Register.com, or BulkRegister
If you would like us to host your domain name, we can also do this for you. Contact us for inquiries.
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We recommend using a Registar company such as GoDaddy.com, Register.com, or BulkRegister
If you would like us to host your domain name, we can also do this for you. Contact us for inquiries.
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What settings do I need to send email via my Lasso account?
You can send mail via the host 'localhost'. You can configure this option when first initialising your Lasso site, or at a later date by navigating to Utility -> Email -> Setup. You do not need to use SMTP authentication (SMTP AUTH).
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You can send mail via the host 'localhost'. You can configure this option when first initialising your Lasso site, or at a later date by navigating to Utility -> Email -> Setup. You do not need to use SMTP authentication (SMTP AUTH).
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Do you provide backups?
Yes, we provide full daily backups of both your site files and MySQL database.
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Yes, we provide full daily backups of both your site files and MySQL database.
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Where are your servers housed?
Hosting services are provided by Anu Internet Services who operate redundant internet connections, data centres, and servers. Read more here.
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Hosting services are provided by Anu Internet Services who operate redundant internet connections, data centres, and servers. Read more here.
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What version of Lasso are you running?
The CheapLassoHosting.com server runs the latest build of Lasso Professional 8.5. At the time of writing that is 8.5.4. Our MySQL server runs the latest stable build of MySQL 5.0.
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The CheapLassoHosting.com server runs the latest build of Lasso Professional 8.5. At the time of writing that is 8.5.4. Our MySQL server runs the latest stable build of MySQL 5.0.
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Do you offer usage statistics?
Yes, Webalizer stats are included with all of our plans. Statistics are updated every day and include graphs of traffic over time, hit/visitor counts, user-agent data, URL reports and more! Webalizer keeps 12 months of history so you can compare usage over the entire year.
NB: If you signed up before November 2007 and have a Lasso 8.1 account then the stats reports are not available to you. Please contact us to upgrade your account.
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Yes, Webalizer stats are included with all of our plans. Statistics are updated every day and include graphs of traffic over time, hit/visitor counts, user-agent data, URL reports and more! Webalizer keeps 12 months of history so you can compare usage over the entire year.
NB: If you signed up before November 2007 and have a Lasso 8.1 account then the stats reports are not available to you. Please contact us to upgrade your account.
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Can I download access log files?
Yes. Your access logs are available for download via FTP. Your access log is in the Apache "combined" format and is compressed with gzip. You will find 12 weeks worth of logs in the logs/ folder of your FTP account.
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Yes. Your access logs are available for download via FTP. Your access log is in the Apache "combined" format and is compressed with gzip. You will find 12 weeks worth of logs in the logs/ folder of your FTP account.
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Can I use Lasso file uploads?
Yes. You need to allow group write to the directory in which you want to upload your files via your FTP client, and make sure your Lasso security setup allows file operations.
If your FTP client doesn't have a graphical tool to set permissions, issue the FTP command 'SITE CHMOD 775 myuploadsdir', changing myuploadsdir to the name of the directory which you will use for file uploads.
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Yes. You need to allow group write to the directory in which you want to upload your files via your FTP client, and make sure your Lasso security setup allows file operations.
If your FTP client doesn't have a graphical tool to set permissions, issue the FTP command 'SITE CHMOD 775 myuploadsdir', changing myuploadsdir to the name of the directory which you will use for file uploads.
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